Esther and I wanted to write to thank the whole team for your excellent service and responsiveness throughout the lifetime of our whole garden project. From the design advice through to the finished product, the team's commitment to high quality service and finishing, and putting your customers at the heart of the process, has shone through. You have provided clever solutions and wise expert advice throughout. You have consistently reassured us as to your reliability through your punctuality, willingness to adapt, and determination to take ownership of problems. I would go so far as to say that you have restored our faith that there are trustworthy operators in the Fife construction market. We are so glad we stayed local, found out about the Fife Council Trusted Trader scheme, found you, and asked you to quote. You take rubble to licensed waste facilities, provide your own outside toilet(!), use quality equipment for the work, produce a project folder with precise measurements to control project outcomes, have a friendly and knowledgeable foreman in Chris doing quality control, have a streamlined project management schedule, have on-site tablets for real-time digital customer satisfaction surveys, an automated billing system that provides remittance advice when invoice are paid, and employ staff who work hard and pay attention to detail. And the final result is a delight we can't keep our eyes off. We can't recommend you enough. You've proven that construction can be well run and professional, which hasn't been our experience to date. To prospective customers we want to say "these guys can be trusted, and they are worth it.
